Top 6 Hospital Improvement Criteria


Increasing patient satisfaction is a crucial component for maintaining a successful hospital. Improving patient satisfaction leads to improved health care, financial status and ultimately increases the hospital’s survival rate. Although all hospitals aim for high quality, individual attention for improving patient satisfaction varies from hospital to hospital. Hospital administrators must be highly skilled to accomplish this. A hospital’s quality improvement program focuses on building a community of care, promoting communication between patients and healthcare providers, creating opportunities for caregivers to communicate with patients and families, and making the environment safe for patients and caregivers alike.

Pain Management: Pain management is an essential element for improving patient satisfaction in health care. It can have substantial positive or negative impacts on patients’ health and may lead to increased cost or decreased access to pain relievers. High quality: High-quality pain management contributes to patient comfort and promotes overall wellness. Effectiveness: A system’s ability to provide a high-quality service at an affordable price is crucial to improve overall patient satisfaction and optimize utilization.

Chronic Pain Management: Improving patient satisfaction by eliminating unnecessary pain management encounters is imperative. Unfortunately, pain management is often neglected by providers. Many providers often rely on the pre-existing CMV practice to manage chronic pain effectively. However, when providing care to patients with diseases such as cancer or HIV/AIDS, it is essential to have a comprehensive pain management plan in place. This plan should address the preventative measures needed to reduce risks for future pain management encounters and the post-operative care necessary to prevent complications after surgery.

Physician Education: Physicians must offer patients the opportunity to learn about a wide range of medical topics. Patients are the most loyal customers of any hospital and will suffer if their physicians do not know enough about their illness or disease. Therefore, hospitals must be proactive in educating patients regarding their condition and critical aspects of the disease. Developing a well-designed EMR (Electronic Medical Records) that includes essential information is key to patient learning and trust in a physician’s office.

Appropriate Staff Training: Improving patient satisfaction by ensuring appropriate hospital staff training is provided to all employees is critical in improving patient care. If doctors, nurses, and other employees do not understand the different aspects of a patient’s condition, they will not provide the best care possible. For example, when assessing a patient’s acidity level, the nurse may incorrectly apply a treatment plan that further discomfort the patient. Likewise, suppose the hospital staff does not understand the correct way to measure a patient’s blood sugar levels. In that case, it is not likely that the staff will provide the appropriate treatment if a medical emergency arises. Having well-trained and experienced hospital staff members is essential in improving patient satisfaction.

Improving communication with patients relatives: In some settings, there can be a lack of awareness of safe operating procedures and how to treat injuries sustained in the workplace. Patients and their family members may not be aware of the safest practices for preventing accidents in the work environment, which leads to an overall rating for healthcare professionals being lower than desired. Additionally, in an injury, some patients may not be aware of their rights and the legal remedies. Improving employee injury accident reporting can help prevent any accidents from occurring in the workplace that may have been preventable. A higher percentage of workplace injuries is resolved when workers are more aware of their rights and have the resources available to obtain legal assistance quickly.

Doctor-Patient Communication | Aryana Foundation

Creating Health Assessment Centers: Improving patient satisfaction by creating patient assessment centers can be accomplished by analyzing several specific factors, including demographics, the severity of pain, overall health status, access to medicines in the workplace, and health expectations. The center would gather patients’ demographic information and information on their pain levels, overall health status, medication needs, physician availability, quality of life, and health expectations. After collecting the data, the center would create a patient satisfaction scorecard based on the variables analyzed. The scorecard would rate all the variables one by one until the final list was formed. The report created would then be presented to the hospital for review and approval.

Improving Patient Compliance: Another vital health care attribute that reacts to the staff’s attitudes and actions toward patients. Poor patient compliance rates have been linked to both negative and positive health care ratings. One of the best ways to improve patient compliance is to train the staff to monitor patient compliance effectively and consistently implement quality improvement initiatives. This will lead to improved patient satisfaction by minimizing dropouts due to non-compliance. Furthermore, a high level of patient compliance can also lead to improved hospital profits and improved morale among employees.